wetRAIN
customer service training platform
The goal is to train employees to interact better with customers.
Communication Skills
Communication is key. If you had to pick only one trait to consider when hiring, this is it.
Team Building
Customer Service Teams should have a strong sense of community to increase employee relations.
Strong People Skills
Any member of your customer service team should also possess strong people skills.
our courses
view our feature courses
the importance of customer service
It’s no longer possible to push cusomer service to the side and expect customers to be happy. people are more connected than ever, and that means they’re constantly sharing experiences – both positive and negative. These days it’s important to focus on developing a strong customer centric team that is well trained and has the tool to do the job well.
Providing top-notch support is directly related to customer relations and loyalty, as well as increasing overall cusomer satisfaction. Delighted customers are a great way to guarantee ongoing revenue from both regular and new customers.
portal features
Empower Your Business With Smart Solutions
Employer Portal
The employer’s portal enables employers to monitor employees’ progress, including their development in courses and performance grades.
Employee Portal
The employee portal enables employees to monitor their personal progress in courses and engage more effectively with the website through features such as a calendar and wishlist.
Multiple Choice Tests
The multiple-choice test feature, allowing employees to assess their knowledge and track their performance on various topics. This tool enhances learning by providing immediate feedback and identifying areas for improvement.
Animated Educational Videos
Animated educational videos provide an engaging and dynamic way for employees to learn and understand key concepts. This feature enhances comprehension and retention through visually stimulating content.
how it works
How to onboard and train your customer service team
Step 1
WETRAIN gathers the client’s employees’ information.
Step 2
WETRAIN enrolls each employee in their assigned courses.
Step 3
Employees log in and begin their courses.
faqs
frequently asked questions
An LMS (Learning Management System) is a software application that helps organizations create, deliver, and manage e-learning courses and training programs. It provides a centralized platform for learners to access educational content, track their progress, and complete assessments. Key features often include course management, content delivery, progress tracking, and reporting. Users can access the LMS via web browsers or mobile apps, making it convenient for remote learning.
An LMS offers several benefits, including:
- Centralized Learning: All training materials are stored in one place, making it easy to manage and update content.
- Accessibility: Learners can access courses anytime and anywhere, accommodating different schedules and learning paces.
- Tracking and Reporting: Administrators can monitor learner progress, completion rates, and performance through detailed analytics and reports.
- Cost-Effective: Reduces the need for physical training materials and on-site training sessions, saving on travel and accommodation costs.
- Consistency: Ensures that all learners receive the same quality of training.
We submit free quotes for client and potential clients.
This determines on how many students an instructor wants to attend their courses. It can be as low as 0 to infinite.
Public courses arre open to the public for a listed price.
Currently, bank transfers, cash or cheque are the various payment methods available. We are currently working on direct payments through the website.
An LMS can deliver various types of content, including:
- Text Documents: Manuals, handbooks, and guidelines.
- Presentations: Slide decks and infographics.
- Videos: Training videos, tutorials, and recorded webinars.
- Quizzes and Assessments: Interactive tests and evaluations.
- SCORM/AICC/xAPI: Standards for creating and delivering interactive and trackable e-learning content.
- Discussion Forums: Platforms for learners to interact and discuss course material.
Yes, the website can host courses for third party institutes and people.